Customer Service Representative

Customer Support, Remote, Worldwide

Full-time / Remote / Worldwide / $1,400 – $1,900 USD monthly

POSITION OVERVIEW

Our client is hiring a full-time Customer Service Representative (CSR) to own front-desk communications and become the first voice customers hear. This is a long-term, team-embedded role not a back-office contractor position, with real opportunity to grow into a broader operations function as the company expands.

KEY RESPONSIBILITIES

  • Answer and manage inbound calls, emails, and text messages from customers
  • Schedule service inspections and appointments through the company’s CRM
  • Guide customers through a consultative, low-pressure sales conversation, booking service rather than hard- selling
  • Document every customer interaction clearly and concisely in the CRM so nothing falls through the cracks
  • Provide backup phone coverage alongside the existing front-desk team member during peak call volume
  • Conduct outbound calls to past customers and warm leads to request reviews and re-engage previous estimates (roughly 10 hours/week)
  • Communicate proactively with the internal team throughout the day via company chat.

TOOLS & SYSTEMS

  • CRM & scheduling platform (Housecall Pro)
  • Quo phone system with call transcription and summaries
  • Google Workspace & team chat
  • Marketing/lead management platform (GoHighLevel)

REQUIREMENTS & QUALIFICATIONS

  • Strong spoken and written English, with minimal accent.
  • Proven customer service or phone support experience; sales experience a plus
  • Excellent documentation habits, able to summarize customer conversations clearly and accurately
  • Comfortable with a consultative, relationship-first approach to sales
  • Highly organized and dependable, with the ability to multitask across phone, email, and text
  • Spanish language skills a plus, but not required

SCHEDULE & COMPENSATION

  • Full-time, Monday–Friday, 8:00 AM–5:00 PM (one-hour lunch)
  • Target pay range: $9–$12/hour, based on experience GROWTH OPPORTUNITY This role is built for someone who wants to grow. The company invests heavily in training and is looking for a long-term team member who can eventually take on greater ownership — potentially growing into an operations management role as the customer service function expands.