At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent. Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront. We are committed to empowering our team members and fostering a culture of growth and support. If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy. Together, let’s build a healthier, happier community.
Position Summary
The Lead Pharmacy Technician – Data Entry oversees the end-to-end prescription intake workflow (new and refill), directing day-to-day tasking to hit same-day processing targets. This role is the point person for workflow bottlenecks and escalations—triaging issues, performing root-cause analysis, coordinating with pharmacists and cross-functional teams, and implementing corrective/preventive actions to prevent recurrence. In addition to data entry, the role involves communicating with healthcare providers to resolve discrepancies and secure additional information as needed. The lead proactively maintains data integrity by identifying recurring inaccuracies, standardizing best practices, and driving periodic audits. They also train and coach the team on effective communications, accuracy in data entry, and verification procedures—building capability and accountability across the function. Success in this position requires exceptional organizational skills, a proactive mindset, and a commitment to Akina Pharmacy’s core values of Excellence Always, Go-Getter’s Unite, Compassion For All, and Called To Serve.
If you are passionate about supporting patient care through accuracy and accountability and excel at working independently in a remote setting, this is the opportunity for you to make a meaningful impact at Akina Pharmacy. You will love it here if you are motivated by Akina’s Core Identity Values:
- Excellence Always
- Go-Getter’s Unite
- Compassion For All
- Called To Serve
You’ll have success here if you value clear processes and get, want, and have capacity to do the following things:
- Lead order processing by directing the data-entry workflow, clearing bottlenecks, and meeting the turnaround time for 100% of orders.
- Resolve escalated processing issues by performing root-cause analysis, coordinating cross-functionally, and implementing preventive fixes.
- Ensure data integrity and patient/provider record accuracy by running audits, enforcing documentation standards and driving corrective/preventive actions.
- Reconcile orders and statuses by verifying patient/prescription details through standardized quality checks and closing will-call discrepancies.
- Build team capability by training on effective processes and communications to keep orders moving efficiently.
We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for hitting the following numbers:
- Ensure 100% of the orders are processed within 24 hours
- Ensure 100% will-call reconciliation, order Rx status reconciliation
If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded. Our company runs on EOS purely. That means as a member of this team, you will have a leader who:
- Gives clear directions and expectations
- Makes sure you have the necessary tools
- Delegates appropriately
- Has effective meetings
- Meets one-on-one with you quarterly or more, if needed
- Rewards and recognizes your performance
Experience and Qualifications
- Certification and Licensure: Active pharmacy technician certification (CPhT) and licensure in accordance with Virginia Board of Pharmacy requirements. Commitment to maintaining continuing education and staying updated on industry best practices.
- Data Entry Expertise: 1-2 years of experience in pharmacy or healthcare-related data entry, with a proven track record of accuracy and efficiency (preferred not required).
- Quality Assurance and Compliance Focus: Knowledge of HIPAA regulations and the ability to handle sensitive patient information responsibly.
- Performance and Time Management: Proven ability to meet deadlines and maintain productivity benchmarks while handling multiple tasks in a fast-paced environment.
- Communication and Collaboration: Excellent written and verbal communication skills, with the ability to interface effectively with pharmacists, providers, patients and team members.
- Technology Skills: Proficiency in utilizing and troubleshooting pharmacy software and systems to optimize workflows.
- Preferred Experience in Compounding or Specialized Pharmacies: Familiarity with 503A or 503B compounding workflows, or experience in data entry for specialty pharmacies (preferred not required).
Benefits & Perks
- Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
- Paid time off (vacation and sick time): Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.
- Paid Holidays (8 scheduled): Enjoy eight scheduled paid holidays to celebrate and spend quality time with loved ones.
- 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
- Rewards & Recognition Program: Be celebrated for your hard work and achievements through our dedicated rewards and recognition program.
