Job Overview
Our client is looking for a Client Success Manager (Consulting & IT/SaaS Services) to serve as the strategic bridge between high-level client stakeholders and internal delivery teams. In this highly visible role, you will drive long-term relationship growth, manage client expectations, and translate complex business requirements into clear technical actions. The ideal candidate brings strong commercial acumen, executive-level communication skills, and a proactive approach to resolving risks and identifying account opportunities. This is a prime opportunity for an experienced relationship builder to take ownership of enterprise-level accounts and thrive in a dynamic, client-facing environment.
Schedule: Flexible during client business hours (20 work hours per week)
Responsibilities
- Manage and develop strong relationships with clients and key stakeholders.
- Act as a trusted point of contact for client enquiries, concerns, and ongoing requirements.
- Conduct regular client check-ins and meetings.
- Confidently communicate with C-suite executives and senior decision-makers.
- Understand client business needs and translate them into clear actions for internal teams.
- Coordinate with consultants, developers, and technical teams to ensure client requirements are addressed.
- Proactively identify and resolve client issues and risks.
- Keep clients informed of progress, actions, and next steps.
- Identify opportunities to strengthen client relationships and introduce additional solutions where appropriate.
Requirements
- Experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar client-facing role.
- Strong experience working with B2B clients and senior stakeholders.
- Confident and professional when communicating with C-suite executives.
- Proactive and comfortable taking ownership of client relationships.
Nice to have:
- Experience in technology, SaaS, IT services, consulting, or professional services.
- Experience working with enterprise or mid-market clients.
- Exposure to CRM, ERP, Microsoft Dynamics, or other business technology solutions.
- Experience identifying account growth or cross-selling opportunities.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
