About this role
Remote Administrative Assistant – MMPC
Company: MMPC (M&M Pest Control)
Location: 100% Remote – International Applicants Welcome
Job Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Salary: $10–$15 USD per hour
Language: Native-level English proficiency required
About MMPC
MMPC is a New York-based pest management company providing professional pest control solutions to residential and commercial customers throughout New York City.
We are seeking a highly organized, detail-oriented, and experienced Remote Administrative Assistant to support our daily operations, communicate with customers, and coordinate administrative activities across multiple departments.
The ideal candidate has a strong administrative background, excellent English communication skills, and the ability to manage multiple responsibilities independently in a fast-paced environment.
Key Responsibilities
Administrative & Operations Support
Provide daily administrative support to management and internal teams.
Manage emails, calendars, documents, records, and follow-up tasks.
Maintain accurate customer information and internal databases.
Prepare reports, spreadsheets, and administrative documentation.
Assist with organizing procedures and internal records.
Customer Service & Account Management
Respond professionally to customer inquiries by phone and email.
Assist customers with service requests, scheduling, and account questions.
Follow up regarding pending requests and service updates.
Support customer retention and identify potential service opportunities.
Scheduling & Team Coordination
Coordinate appointments, technician schedules, and service requests.
Communicate with field technicians, customer service representatives, and management.
Track outstanding tasks and ensure timely follow-up.
Assist in resolving scheduling conflicts and operational issues.
CRM, Billing & Documentation
Update customer records and follow-up activities in CRM or internal systems.
Assist with invoices, payment follow-ups, and basic billing administration.
Support the preparation and organization of service reports and compliance documentation.
Maintain accurate digital files and records.
Requirements
Excellent written and spoken English at a native or near-native level.
Previous experience in administrative assistance, office administration, operations support, or similar roles.
Bachelor’s degree preferred; advanced education or specialized qualifications are a plus.
Strong organizational skills and attention to detail.
Excellent customer service and professional communication skills.
Proficiency in Microsoft Office and Google Workspace.
Ability to prioritize multiple tasks and meet deadlines.
Comfortable using digital tools, spreadsheets, and administrative software.
Ability to work independently in a fully remote environment.
Reliable internet connection and a suitable remote workspace.
Preferred Qualifications
Experience supporting managers or multiple departments.
Previous remote administrative experience.
Experience with customer account management, scheduling, or billing.
Familiarity with CRM platforms such as HubSpot.
Experience working with service-based businesses.
Compensation & Work Schedule
$10–$15 USD per hour, depending on qualifications and experience.
Full-time, fully remote position.
Monday through Friday, 9:00 AM–6:00 PM Eastern Time.
Opportunity to work with an established New York-based company.
