This role is ideal for someone who thrives on organization, clear communication, and making complex systems work smoothly. You’ll collaborate closely with Senior Program Managers (SPMs), cross-functional partners, and external stakeholders to ensure programs run efficiently and participants receive the support they need.
This position focuses on the operational, tactical, and execution-level work that keeps programs moving forward day-to-day. You’ll gain valuable exposure to program management, technology implementation, and direct aid delivery—making this a strong growth opportunity for future advancement within AidKit.
Key Responsibilities
Program Design, Build & Operations
- Support day-to-day implementation of AidKit programs, ensuring activities stay on track and issues are promptly flagged.
- Track deliverables, deadlines, and milestones; maintain detailed project documentation and status updates.
- Coordinate the translation process for recipient communications and application materials.
- Assist in testing and launching program tools or workflows in collaboration with technical teams.
Partner & Recipient Support
- Serve as the first line of support for routine partner and recipient inquiries, escalating complex issues to Senior Program Managers as needed.
- Draft and update recipient-facing communications such as FAQs, guides, and notifications.
- Support partner training and onboarding by creating or maintaining reference materials and documentation.
Data & Reporting
- Conduct data quality checks and flag anomalies for review.
- Support development and testing of dashboards and reporting tools.
- Prepare or assist in producing recurring programmatic or accounting reports.
User Feedback & Experience
- Coordinate logistics for user testing, surveys, and feedback collection.
- Maintain feedback trackers and compile insights from recipients and partners.
- Summarize findings and share recommendations with the program team.
Process Documentation
- Keep internal SOPs, training decks, and program manuals up to date.
- Document recurring workflows and lessons learned to inform continuous improvement.
Project Management & Team Support
- Manage workstreams or operational tasks under the direction of Senior Program Managers.
- Organize meetings, prepare agendas, capture notes, and track follow-up actions.
- Support coordination across departments to ensure timely completion of deliverables.
About You
Minimum Requirements
- You are located in the United States.
- You care deeply about equitable access to aid and believe in delivering resources with dignity.
- You have strong organizational skills, attention to detail, and follow-through.
- You are proactive, communicative, and thrive in a fast-paced, remote environment.
- You have at least 3 years of professional experience in program coordination, nonprofit operations, public administration, social services, or a related field (or equivalent combination of education and experience).
- You are tech-savvy and comfortable navigating databases, spreadsheets, and online collaboration tools.
- You are a strong written communicator with the ability to draft clear, empathetic, and professional correspondence.
- You work well independently but know when to ask for help or escalate issues.
Preferred Qualifications
- Experience supporting or implementing technology in a program setting.
- Familiarity with human services, nonprofits, NGOs, or government-funded programs.
- Experience serving or supporting vulnerable or marginalized populations.
- Comfort working with data tools (e.g., Airtable, Tableau, Salesforce or similar).
Compensation and Location
This is a full-time role that can be performed remotely from anywhere in the United States.
Salary Range: $90,000 – $110,000 per year
Benefits:
AidKit reinforces a culture of dignity, autonomy, and trust by supporting employees’ lives inside and outside of work. We provide a comprehensive benefits package including:
- Transparent and competitive salaries, with a 3:1 maximum pay ratio.
- Fully remote work setting with home office setup and maintenance stipends.
- Unlimited paid time off.
- Retirement plan with 401(k) matching.
- Health benefits for you and your family.
- Flexible schedule.
- Generous 16-week paid parental leave.
- Professional development support.
About Our Team
AidKit is a fully remote workplace with virtual headquarters in Colorado, with employees across the United States. We are a collaborative, mission-driven team that believes in combining technology and compassion to make aid more accessible and dignified.
