Near is a global recruitment agency specialized in helping US-based companies build high-performing remote teams across Latin America. We focus on connecting top talent with long-term opportunities, offering roles where professionals can grow while working fully remotely as independent contractors.

About the Client
Our client offers a leading platform for credit card surcharging, helping businesses save on processing fees and streamline payments. With support for in-person and online transactions, they process over $1 billion annually and serve small to mid-sized businesses across the U.S. Since 2019, they’ve grown rapidly through innovation, efficient technology, and a strong focus on customer service.

About the Role
We are looking for a Customer Onboarding Coordinator to own and manage the end-to-end onboarding experience for new merchant customers. This is a newly created role driven by company growth and increasing customer volume. You will act as the main point of contact for new clients, guiding them through setup, training, and activation to ensure a smooth and confident transition into using the platform.

This role is ideal for someone who enjoys working directly with customers, simplifying complex processes, and thriving in a fast-paced fintech environment.

Responsibilities

Own the full customer onboarding journey from application review through account setup and go-live
Coordinate the setup, configuration, testing, and shipment of payment terminals and related tools
Guide customers through onboarding steps via calls, emails, and live training sessions
Create and maintain onboarding documentation, guides, and instructional materials
Collaborate closely with Sales, Support, and Technical teams to resolve issues and improve processes
Track onboarding progress, identify bottlenecks, and proactively drive successful customer launches
Ensure customers feel confident, informed, and supported from day one

Requirements

Must-have

Advanced English level, both written and spoken
Valid visa to travel to the United States
Strong communication skills with the ability to guide customers through new processes
High attention to detail and ability to manage multiple onboarding cases simultaneously
Ability to simplify technical or complex information into clear, actionable steps
Comfort working in a fast-paced, collaborative environment
Strong customer-first mindset and commitment to delivering an excellent onboarding experience

Nice-to-have

Experience in the payments industry or fintech environment
Background in customer onboarding, customer success, operations, or SaaS companies
Familiarity with payment terminals, gateways, or CRM tools
Experience creating training materials, documentation, or instructional videos
Technical aptitude and interest in learning new systems and tools

Benefits & Modality

Monthly compensation around USD 1,000-$1,800, depending on experience and seniority
100% remote role working as an independent contractor
Paid Time Off: 10 days of paid time off per year
Paid holidays: 9 paid holidays per year, including US holidays and up to 3 local holidays based on your country of residence
Full-time schedule, Monday through Friday, 9:00 AM to 5:00 PM EST

If you enjoy working directly with customers, thrive in fast-growing environments, and want to be part of a fintech company with strong momentum and long-term opportunities, we’d love to hear from you.