OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware. We are a female-founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout our collections. From our first studio that opened in 2010 in Vancouver, BC, we now have 40+ locations across North America with a global e-commerce presence.
At the heart and core of it all, it’s our people that matter most. We offer a work ethos that is driven by endless passion, intellectual curiosity, and perennial creativity. Here you get the opportunity to influence our global strategy and growth, while working alongside incredibly talented people.
What You’ll Do:
As the Floor Manager you will lead and support with client service, sales, overall productivity, visual merchandising, and people management functions of your store. You will support adherence to store and district goals, operational excellence, alignment with company concepts and culture to drive maximum profitability and compliance with company goals and priorities.
What You’re Responsible For:
Sales Generation
Meet minimum sales requirements based on store volume
Provide exceptional client experience by executing OAK+FORT Sales Culture
Be a brand ambassador by keeping up with new arrivals, product knowledge, and
wearing current merchandise
Ensure store team processes cash desk operations with engagement, efficiency,
and accuracy
Respond and appropriately resolve customer complaints and service opportunities
Staff Development
Source top candidates to build a high performing team
Support training and development of high performing staff to maximize productivity
Provide timely feedback and active informal training to staff
Ensure staff are adhering to OAK+FORT Sales Culture and service expectations
Store Functionality
Participate in execution of floor management
Ensure the right quantity of stock is in the right place at the right time
Maintain proper presentation of merchandise in accordance to corporate directives
Oversee and participate in stock room set-up and organization
The ideal candidate will have the ability to:
Influence and support others through building presence
Communicate effectively both verbally and in writing
Manage time and priorities effectively
Build constructive and effective relationships with the store team
Present ideas and recommendations in a professional, organized and logical manner
What We’re Looking For:
Retail leadership and/or key holder experience
Experience in customer services, sales and clientelling
Ability to influence and drive results through others
Strong business acumen
Ability to communicate and coach effectively
Adaptable and resourceful
Focus on people development and career growth
Present ideas and recommendations in a professional, organized, and logical manner
Why You’ll Love It Here:
Bonus + commission program
Extremely generous employee discount starting from day one
Health and dental benefits (for eligible full-time positions only)
Paid vacation time off (for eligible full-time positions only)
An opportunity be a part of our growth journey
Access to training and development programs
Work amongst an exceptionally talented team
Our Values:
ABOVE + BEYOND
We strive for something greater than ourselves.
SELF STARTER
Entrepreneurship is the mindset that leads to endless curiosity and continuous improvement.
UNIQUELY YOU
We practice acceptance through open-mindedness and personal responsibility.
CHANGE DRIVER
We embrace change and never fear what’s next.
PEOPLE POWERED
At the core of our brand we are powered by each other.
Our Hiring Process:
We strive to provide an outstanding experience to every individual who shows interest in our organization. Our goal is to ensure that you receive clear communication, regular updates and have a dedicated recruiter to support your hiring journey with us. We believe that every candidate journey should be unique, and that honesty, integrity and transparency are carried throughout.
Once you’ve submitted your application, here is what you can expect:
A response confirming that we have received your application.
Your application will be reviewed by our recruitment team.
We will respond to every application to ensure you know where you stand.
Only candidates that are selected for an interview will be contacted directly by a recruiter or hiring manager.
Your first connection is a 30-minute phone interview.
You can expect potentially two additional interviews with the hiring team.
We will request references + a background check before moving to a final offer.
