Technical Support (Email Marketing) for Digital Marketing Company – Remote

IT Support, Remote, Worldwide

Is This YOU? Then We Want to Meet You!

Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email.

Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Requirements
at least 1 year experience in Digital Marketing
Software/platforms required: Jira, GoDaddy website, KONA, Live Engage, GoDaddy CRM, Billing CRM, Connections CRM, Slack

* SaaS email marketing platform troubleshooting (specific to email and website marketers)
 * Knowledge in Email Marketing Basics Experience 
* Working/editing comfortably with Excel/CSV or other data files required 
* Problem-solving, analytical, detail-oriented, both inductive and deductive reasoning (specific interpretation of general/unclear customer descriptions, or opposite) 
* Natural aptitude for following listed protocols prior to escalation 
* Eager to learn, ability to ask great/targeted questions to collect further and comprehensive details without lengthy threads 
* Proactive initiative on multiple product features (ie. if question is A, you also could use information on unmentioned B) 
* Strong typing skills, strong English grammar required (email, chat messaging, no voice), 
* Comfortable with Google Translate 
* Nice to have: Compliance and/or fraud background 

Responsibilities
Tier 1/2 support addressing email marketing issues, account investigation and answering and guiding product usage via chat and email.

Working conditions
Support Hours: 
HOOP: 3a-3p PT, Mon-Fri and 6a-3p PT, Sat-Sun
Kindly be reminded that the training duration is 8 hours.

Tech Checklist – Gotta Have It!

  • A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
  • A quiet, cozy workspace to handle calls and chats like a pro.
  • Flexible with work schedule.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

PLEASE FILL OUT THIS FORM: Skills Assessment Form

Hiring budget: $700