Role Overview
We are seeking a structured, detail-oriented Key Account Order Processing Specialist to manage the end-to-end order entry workflow for our primary business clients. This position is 100% remote and open to candidates anywhere in the United States. Our core team and warehouse operations are proudly based in Pompano Beach, FL.
In this role, you will be responsible for accurately managing large-volume business orders arriving in multiple formats (PDF, Excel, and EDI via SPS Commerce) and ensuring they are seamlessly executed within our ERP system, NetSuite. This is a mid-level role requiring prior experience with electronic order management systems, strong data integrity skills, and an authentic, helpful customer service mindset.
Key Responsibilities
- Order Management & Processing: Accurately input, validate, and manage complex, high-volume orders from key accounts from receipt to system entry.
- SPS Commerce & EDI Maintenance: Monitor inbound order queues via SPS Commerce EDI and troubleshoot formatting or data transmission errors.
- NetSuite CSV Uploads: Utilize standardized Excel templates to perform bulk data uploads into NetSuite ERP, maintaining strict data accuracy.
- Client & Sales Rep Communication: Serve as a reliable point of contact for our key retail and distribution partners and in house sales team regarding order tracking, modifications, inventory availability, and delivery updates.
- Process Consistency: Follow structured work processes meticulously to eliminate data entry errors and maintain clean order compliance records.
Required Qualifications & Skills
- ERP Experience: 1-3 years of hands-on experience utilizing NetSuite ERP (specifically order entry and CSV data import functions).
- EDI Proficiency: Practical experience navigating SPS Commerce or a similar retail EDI network.
- Excel Skills: Solid intermediate proficiency in Microsoft Excel (data cleaning, basic formulas, formatting large data sets for system uploads).
- Customer Service: Strong written and verbal communication skills; comfortable speaking openly and professionally with client buyers and logistics teams.
- Work Style: Exceptionally organized, methodical, and comfortable managing repetitive tasks with high precision under tight daily shipping deadlines.
Position Details & Benefits
- Salary: $50,000 per year
- Job Type: Full-time, 100% Remote
- Health Insurance: Comprehensive healthcare coverage package.
- Retirement: 401(k) retirement plan with company matching.
- Paid Time Off (PTO): Generous paid time off and vacation days.
- 401(k), 401(k) matching, Dental insurance, Employee discount, Flexible schedule, Health insurance, Paid time off, Parental leave, Retirement plan, Vision insurance
- Work Location: Remote
