About the Role

This role focuses on designing intuitive user experiences for highly complex, business-critical workflows within a modern AI-powered software platform. You will own a core product area from discovery through delivery, partnering closely with Product Management and Engineering to create scalable, user-centered solutions that simplify sophisticated processes.

The position combines product strategy, user research, interaction design, information architecture, design systems, and AI-native experience design. Success in this role requires balancing exceptional design quality with practical execution while delivering experiences that users can trust for mission-critical work.

What You’ll Do

Product Design & Ownership

Own end-to-end design for a core product area, from early discovery through high-fidelity design, implementation, and continuous iteration.
Partner closely with Product Management and Engineering throughout the product development lifecycle.
Drive design decisions that improve usability, efficiency, and overall customer experience.
Ensure delivered solutions accurately reflect the intended design vision.

User Research & Discovery

Lead customer discovery sessions to better understand user needs and business workflows.
Conduct usability testing and gather qualitative feedback to validate product decisions.
Analyze complex workflows and translate research findings into practical design improvements.
Use customer insights to influence product direction and feature development.

User Experience & Interaction Design

Design intuitive user experiences for complex interaction models, including multi-step automation workflows.
Create interfaces for AI-generated content, high-volume data tables, and decision-support experiences.
Design AI-native interactions, including uncertainty states, user intervention controls, streaming content, and resilient error handling.
Develop clear information architecture and thoughtful interaction patterns that simplify complex systems.
Deliver polished, high-fidelity interface designs using Figma.

Design Systems & Accessibility

Build, maintain, and improve Figma component libraries and reusable design system assets.
Create scalable visual standards that support long-term product consistency.
Promote accessibility best practices, including WCAG compliance, keyboard navigation, color contrast, and inclusive interaction design.
Balance design quality with development speed by making thoughtful implementation trade-offs.

Qualifications

Strong portfolio demonstrating exceptional visual design, interaction design, and complex workflow solutions.
Advanced proficiency with Figma, including variables, Auto Layout, variants, prototyping, and component libraries.
Experience designing AI-native user experiences involving probabilistic outputs and intelligent workflows.
Strong experience designing data-heavy user interfaces, including tables, filtering, sorting, bulk actions, and information-rich layouts.
Ability to conduct user interviews, synthesize qualitative research, and translate findings into product improvements.
Knowledge of accessibility standards, including WCAG guidelines, ARIA, color contrast, and motion sensitivity.
Experience creating or contributing to scalable design systems and reusable component architecture.
Strong product mindset with the ability to communicate design rationale and influence product decisions.
Excellent visual design skills and strong attention to detail.
Ability to collaborate effectively across product, engineering, and cross-functional teams.

Benefits

100% employer-paid medical insurance for employees and eligible family members.
Dental and vision insurance.
401(k) retirement plan.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
Access to a lender partner employee loan program.
Fully remote work environment within the United States.
Flexible paid time off with a trust-based work culture.

Work Environment

Fully remote position within the United States.
Collaborative environment with close partnership across Product Management and Engineering.
Opportunity to own a major product area with significant influence on product direction.
Work on advanced AI-powered experiences, complex business workflows, and scalable product design systems.
High level of ownership from discovery through product delivery and ongoing optimization.