We are seeking experienced Customer Service Representatives to join our team. The primary role is to interact effectively, addressing customer needs, resolving issues, and answering inquiries through various designated communication media.

Requirements

At least 2 Years of Experience.
Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Patience, empathy, and a customer-first attitude.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent.
Proficiency with computers and the ability to learn new software.
The agent needs to have a neutral accent and a good command of the English language.

Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To:

Respond to customer inquiries and requests in a timely, professional, and courteous manner to achieve satisfaction and provide solutions.
Provide accurate information regarding products, services, and company policies.
Troubleshoot and resolve customer complaints or problems, escalating complex issues when necessary.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies set by the campaign.

Tech Checklist – Gotta Have It!

A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both.
A quiet, cozy workspace to handle calls and chats like a pro.
Flexible with work schedule.

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Working Condition: Part time agent
Schedule: Anytime between MON-FRI – 8AM-8PM ET, SAT-SUN – 9AM-9PM ET