Join one of the world’s most trusted logistics and courier brands.
📍 Location: Piraeus
💶 Monthly Salary: €1,100 + up to €100 Transportation Bonus
💶The productivity bonus is up to 15% of your gross salary, subject to target achievement.
📈 Salary increase to €1,150 after 3 years
🕗 Schedule: Monday to Friday, 08:00–21:00 (rotational)
Interview Deadline:12/12/2025
Training Date: 16/12/2025
✨ About the Project
Step into the world of global logistics excellence. You’ll represent a leading international courier company operating in 220+ countries and territories, delivering fast, reliable, and innovative shipping solutions. Whether it’s express deliveries, real-time tracking, or helping businesses move goods efficiently, you’ll be at the heart of it all — connecting people and possibilities.
💬 What You’ll Do
As a Customer Experience Expert, your day revolves around providing top-tier service through calls, emails, and back-office support. Every interaction matters — you’ll be the voice and problem-solver for thousands of customers across Europe.
🧭 Daily Responsibilities
• Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex).
• Support billing, invoice, and claims requests with empathy and precision.
• Guide customers through account setup and onboarding steps.
• Assist with technical issues related to company systems.
• Address service feature questions, complaints, and pricing inquiries.
• Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs.
You’ll work with a supportive Supervisor for escalations and procedural questions — because teamwork and learning never stop here.
🎯 What Makes This Role Stand Out
✔️ Fully Paid Training – 14 working days to set you up for success.
✔️ 1-week nesting period post-training to build confidence before live calls.
✔️ Performance-based growth – upskilling opportunities to handle advanced cases.
✔️ Certification required before going live – ensuring top-notch service quality.
✔️ Monthly coaching and scorecard tracking – your performance and progress truly matter.
✔️ Part-time options available for work-life flexibility.
💡 What We’re Looking For
• Italian (C1) and English (B2) fluency.
• Strong communication skills with a customer-first mindset.
• Ability to multitask, stay organized, and adapt to fast-paced environments.
• Comfort with technology and digital systems.
• A positive attitude and commitment to continuous improvement.
🌍 Benefits & Perks
We make your relocation and work-life experience seamless:
✈️ Relocation Packages (Choose your plan)
1️⃣ All expenses covered: flight, hotel stay, and real estate agency fee.
2️⃣ €250 relocation allowance + agency fee (perfect if you already have housing).
💜 Plus:
• Comprehensive health insurance and employee discounts.
• Professional growth within a world-leading, innovative company.
• Free online Greek language courses to enhance your cultural experience.
• Modern, inclusive workspace with break areas and relaxation zones.
• Community events & social initiatives – be part of something meaningful.
• Proudly certified as a Great Place to Work for diversity, inclusion, and employee engagement.
🧩 Hiring Process
1️⃣ Submit your application.
2️⃣ Take a short language proficiency test (Italian & English).
3️⃣ Complete interview rounds with the hiring team.